| Will my flowers look like the picture shown? |
| We will endeavour to provide flowers as similar to the picture but due to seasons and avialability flowers sometimes need to be substitued. We always endeavour to obtain a very similar look as much as possible.
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| Buying from this site |
| In our site show's a variety of floral arrangements that can be purchased. Simply choose the style of arrangement you like, and click to add shopping cart. After that you may continue to shop or click on the checkout button to finalize your order. This will take you to the secure order form. Fill in the requested information and if you want a message to accompany the flowers, write you message in the requested area. Take care to fill in the delivery address an check it for any possible mistakes. Then click on Continue button to fill in the credit card details.
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| Urgent Order |
| We can cater for your urgent requirements on most occasions. To enable delivery please put a note to special requests part of the form stating the occasion and how much you wish to spend.
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| Security of information when purchasing |
| All information submitted on the order form is totally secure from any 3rd party. The security is guaranteed by Comodo Instant SSL Security Certificate. Information relating to your purchase is transmitted via the encrypted security method.
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| Can I have a special arrangement made? |
| This site carries a sampling of arrangements for various occasions. We certainly can make 'special' orders specific to your requirements Please contact us by e-mail. Please state your specific requirements in your e-mail.
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| Guarantee of satisfaction |
| At Our Site we guarantee our flowers to be of a high standard and fresh blooms. If you should have any problem whatsoever please contact us.
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| Ordered flowers may differ from those shown in this site |
| Some flowers are seasonal by nature and therefore may differ from those displayed in this site. We seek to fulfil orders in keeping with the sentiments the flowers are ordered for. If you want special blooms included, please note these in the space provided in the Order Form.
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| Delivery and Taxes |
| The prices displayed include all taxes and delivery charges.
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| Customer Privacy Policy |
| Protecting your privacy is important to Iain Stephens Floral Design. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the in web our web site's Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
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| Why we collect personal information |
| We collect and use your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, updates, special offers, and other information we think you’d like to hear about. How we collect personal information We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service.
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| How we protect your personal information |
| in our site safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
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| Collecting other personal information |
| When you browse our website, you are able to do so anonymously. Generally, we don't collect personal information when you browse not even your e-mail address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
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| Our commitment to privacy |
| To make sure your personal information remains confidential. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.Protecting your privacy is important to us. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Customer Privacy Policy, we can provide you with better service. Please take a moment to read our privacy and security policy to learn how we handle your personal information.
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